Return & Refund Policy
We want you to be completely satisfied with your purchase
Last Updated: January 1, 2026
Return Eligibility
Items can be returned within 7 days of delivery. Products must be unused, unwashed, and in original packaging with all tags attached. Custom or personalized items are not eligible for return.
Return Process
- 1Contact our customer service via WhatsApp or email
- 2Provide your order number and reason for return
- 3Receive return authorization and shipping instructions
- 4Pack the item securely in original packaging
- 5Ship the item to our return address
Refund Information
Refunds are processed within 5-7 business days after we receive the returned item. The refund will be issued to the original payment method. Shipping costs are non-refundable unless the return is due to our error.
Exchanges
We offer free exchanges for different sizes or colors, subject to availability. Contact us to arrange an exchange before returning the item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund at no additional cost.
Non-Returnable Items
- Intimate wear and undergarments
- Items marked as 'Final Sale'
- Custom or personalized products
- Items showing signs of wear or washing
- Products without original tags
Quick Summary
Need to Return Something?
Contact our customer service team to start your return process.