Question 1

How do I place an order?

Accepted Answer

Browse our collection, select your items, choose size and color, add to cart, and proceed to checkout. You can checkout as a guest or create an account for faster future purchases.

Question 2

What payment methods do you accept?

Accepted Answer

We accept bKash, Nagad, Rocket, bank transfers, and Cash on Delivery (COD) for orders within Bangladesh.

Question 3

Can I modify or cancel my order?

Accepted Answer

Orders can be modified or cancelled within 1 hour of placing. After that, please contact our customer service team. Once shipped, orders cannot be cancelled.

Question 4

How do I apply a discount code?

Accepted Answer

Enter your discount code in the promo code field at checkout before completing payment. Only one code can be used per order.

Question 5

What are the delivery charges?

Accepted Answer

Delivery is free for orders above BDT 2,000. For orders below this amount, delivery charges are BDT 80 inside Dhaka and BDT 120 outside Dhaka.

Question 6

How long does delivery take?

Accepted Answer

Orders are typically delivered within 2-3 business days inside Dhaka and 3-5 business days outside Dhaka. Remote areas may take longer.

Question 7

How can I track my order?

Accepted Answer

Once your order is shipped, you will receive a tracking number via SMS and email. You can also track your order from your account dashboard.

Question 8

Do you deliver outside Bangladesh?

Accepted Answer

Currently, we only deliver within Bangladesh. International shipping will be available soon.

Question 9

What is your return policy?

Accepted Answer

We accept returns within 7 days of delivery. Items must be unused, unwashed, and in original packaging with tags attached.

Question 10

How do I return an item?

Accepted Answer

Contact our customer service via WhatsApp or email with your order number. We will provide return instructions and arrange pickup if needed.

Question 11

How long does it take to get a refund?

Accepted Answer

Refunds are processed within 5-7 business days after we receive the returned item. The amount will be credited to your original payment method.

Question 12

Can I exchange for a different size?

Accepted Answer

Yes, we offer free exchanges for different sizes or colors, subject to availability. Contact us to arrange an exchange.

Question 13

How do I find my size?

Accepted Answer

Check our size guide on each product page. Measure yourself and compare with our size chart. If you're between sizes, we recommend sizing up for a comfortable fit.

Question 14

Are your products authentic handcrafted items?

Accepted Answer

Yes, all our products are authentic handcrafted pieces made by skilled artisans. Each item is unique and may have slight variations that add to its character.

Question 15

How should I care for my purchase?

Accepted Answer

Care instructions are provided on each product page and on the garment label. Generally, hand wash in cold water and dry in shade to maintain color and quality.

Question 16

Will I receive the exact item shown in the photo?

Accepted Answer

Due to the handcrafted nature of our products, slight variations in color and pattern are normal. We ensure the product you receive matches the quality and style shown.

Question 17

How do I create an account?

Accepted Answer

Click on the user icon and select 'Sign Up'. You can register with your email or sign in with Google or Facebook.

Question 18

I forgot my password. What should I do?

Accepted Answer

Click 'Forgot Password' on the login page. Enter your email and we'll send you a link to reset your password.

Question 19

How can I contact customer support?

Accepted Answer

You can reach us via WhatsApp at +880 1700-000000, email at support@nextcommerce.com, or through our Contact page.

Question 20

What are your customer service hours?

Accepted Answer

Our customer service team is available Saturday to Thursday, 10 AM to 8 PM (BST). We're closed on Fridays and public holidays.

Frequently Asked Questions

Orders & Payment

Shipping & Delivery

Returns & Exchanges

Products & Sizing

Account & Support

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